COVID-19 NOTICE – WE ARE OPEN…
… OUR LOBBY IS CLOSED TO THE PUBLIC
Due to COVID-19, the office lobby will be closed to the public until further notice. We are available in the office to assist you, but will not be allowing anyone inside. A drop box is available for your convenience as well as online payments. If you have questions or concerns please call us and we will assist you over the phone.
Consumer Confidence Report
Customer Information & Notes
To Our Valued Customers,
We are working to update all of our customer information. We will need you to provide us with a copy of your driver’s license, social security number, and an updated phone number.
We are also working on getting past due and/or delinquent accounts up to date. If you have an account that is past due and/or delinquent, please contact the office to make payment arrangements before your water is disconnected for non-payment.
If you want to use water only a couple of months out of the year, you will pay $50 to have the meter locked and $50 to have the meter unlocked. If you decide to lock the meter yourself you will continue to receive the minimum bill every month.
The system implemented a meter change out program during the summer of 2020. An automated meter reading system was installed at every service point in use at the time. Every meter box is equipped with an AMR endpoint which is attached to the lid of the meter box. Care should be taken when maneuvering around the meter box and lid with any type of machinery such as a lawn mower or other vehicles. This equipment is expensive to replace and any damages to a meter box, encoder, or meter housing will result in charges to the customer for any replacement parts needed. Any charges would be based on the current pricing information including parts, labor and mileage. We encourage each customer to take great care when moving near or burning debris near your water meter.
If you have any further questions feel free to call the office.